FAQS
-
In the Geometry charts of all our bikes, you will see we have a recommended rider height. If in doubt please please use the website chat function to talk directly to us about getting the right fit or email hello@wondercross.com.au!
-
Buying something as $$$ and big as a bike from another country is never easy so here are some things to keep in mind...
If you are looking to buy a Wondercross bike from outside Australia, you may be liable for paying additional customs taxes and duties upon the product/s arriving in your country. Please use the website chat function ask us about sending your new Wondercross bike to your home country or send us an email on hello@wondercross.com.au
-
See all the Wondercross stockists HERE
-
Getting the right fit for any new bike is so important... so if you'd like to test ride a Wondercross, go see the list of stockists HERE!
-
We have the full Geometry chart listed on each model of Wondercross bike, go to the relevant product page and you'll see the Geometry chart near the bottom.
-
Currently, both the Wanderer and Rambler models are compatible with most mechanical groupsets!
-
Both the Rambler and Wanderer frames play nice with Shimano Di2.
-
- Do you have a warranty? Yes, see the full Warranty Statement HERE.
- Is creaking covered under warranty?
Not usually. Creaks are commonly due to assembly, torque, or contamination. We’ll help you troubleshoot;
if a manufacturing defect is confirmed, we’ll apply the warranty remedies. - Do I need to register my product?
Registration is recommended for faster support but not required. - Are race or event failures covered?
No. Organised competition/racing and commercial/fleet use are excluded. - What if I crashed?
That’s outside warranty, but we offer Crash Replacement discounts case-by-case. Email us with photos and
your serial number. - Who pays shipping on a warranty claim?
For approved claims, costs are 50/50 (you inbound; we return it to you). - How fast is the process?
We acknowledge within 3 business days and move quickly; timing depends on stock and location. - Can a second owner claim warranty?
No. Warranty is for the original owner only.
-
In the Geometry charts of all our bikes, you will see we have a recommended rider height. If in doubt please please use the website chat function to talk directly to us about getting the right fit or email hello@wondercross.com.au!
-
See all the Wondercross stockists HERE
-
We have the full Geometry chart listed on each model of Wondercross bike, go to the relevant product page and you'll see the Geometry chart near the bottom.
-
Both the Rambler and Wanderer frames play nice with Shimano Di2.
-
Buying something as $$$ and big as a bike from another country is never easy so here are some things to keep in mind...
If you are looking to buy a Wondercross bike from outside Australia, you may be liable for paying additional customs taxes and duties upon the product/s arriving in your country. Please use the website chat function ask us about sending your new Wondercross bike to your home country or send us an email on hello@wondercross.com.au
-
Getting the right fit for any new bike is so important... so if you'd like to test ride a Wondercross, go see the list of stockists HERE!
-
Currently, both the Wanderer and Rambler models are compatible with most mechanical groupsets!
-
- Do you have a warranty? Yes, see the full Warranty Statement HERE.
- Is creaking covered under warranty?
Not usually. Creaks are commonly due to assembly, torque, or contamination. We’ll help you troubleshoot;
if a manufacturing defect is confirmed, we’ll apply the warranty remedies. - Do I need to register my product?
Registration is recommended for faster support but not required. - Are race or event failures covered?
No. Organised competition/racing and commercial/fleet use are excluded. - What if I crashed?
That’s outside warranty, but we offer Crash Replacement discounts case-by-case. Email us with photos and
your serial number. - Who pays shipping on a warranty claim?
For approved claims, costs are 50/50 (you inbound; we return it to you). - How fast is the process?
We acknowledge within 3 business days and move quickly; timing depends on stock and location. - Can a second owner claim warranty?
No. Warranty is for the original owner only.